FAQ

 
1. How long I should charge my new before first use?

Upon initial use, the battery may require to charge fully for achieving the maximum capacity. Most batteries will automatically stop charging when they have been fully charged.

2. Can I use my original battery charger to charge the DBpower battery?

All of our batteries can be charged by the original battery chargers. On the other hand, our battery chargers can charge the OEM batteries.

3. How do I know my battery has been fully charged?

There are charging status LED indicators on our battery chargers. The LED "STAUTS" lights in red and the LED "CHARGER" flashes in green while the battery charger connected to the power supply. After you've loaded the battery, the LED "CHARGER" lights in red. The LED "CHARGER" flashes in green and red alternately when the battery is almost achieving maximum capacity (over 90%). The LED "CHARGER" will lights green when the charger completed the charging process.

4. Why is there a run-time difference comparing with the OEM batteries?

All of DBpower batteries are manufactured with high quality cells, which may not be the same material as that in OEM batteries. Actually, almost all electronic device manufacturers do not produce the batteries used in the devices. They all have to be manufactured by outside battery manufacturers. Therefore, there's no difference in turns of quality and reliability. Our aim to provide the best quality and high-performance batteries to our customers, we have adjusted the batteries' internal resistance for more stable and more reliable. As a result, there will be a little bit difference in our batteries run-time comparing with the OEM batteries' (no more than 10%).

5. What should I do for storing my battery?

If the battery will not be in use for a month or longer, it is recommended that it should be removed from the device and stored in a cool, dry, clean place. Moreover, a charged battery may eventually lose its charge if unused. It may therefore be necessary to recharge the battery after a storage period (May be 3 months once).

6. What is the reason the run-time of my battery becomes shorter and shorter?

The batteries may at their end of useful life. Batteries are consumable products. After exceeding the battery life range, the batteries' charging and discharging efficiency will decline dramatically; therefore, it's time to get a new battery.

7. Why does my battery life become shorter in cold temperatures?

In general, battery is able to work in cold temperatures. But batteries will perform poorly at very low temperatures. Don't store your device in sub-zero temperatures; your battery may not have enough power to maintain the electronic device running.

8. How long will the new main battery power the laptop?

Battery run-time on a laptop is difficult to determine. Actual battery running time depends upon the power demands made by the equipment. The use of the screen, the hard drive and other accessories results in an additional drain upon the battery, effectively reducing its running time. The total run-time of the battery is also dependent upon the design of the equipment. Generally, a new Hi-Capacity battery will run 30% to 50% longer than the old battery did when it was new.

9. Does it really help to store batteries in the refrigerator?

Yes, but only if they can be kept dry as well. The higher the temperature, the more the free flow of ions or self-discharge from the battery. Storing primary batteries (D's, C's, AA's, AAA's, 9 volt, etc.) in a cooler environment slows down this rate of discharge that all batteries experience even when not in use, hence a longer shelf life. However, if this is done, it is important that the batteries be kept as dry as possible by keeping them in an airtight container in the driest part of the refrigerator, the door for example. Long term exposure to moisture inside the refrigerator can cause internal corrosion to the battery. When removing batteries from the refrigerator, allow them to warm up to room temperature before using them in your device.

10. How do I dispose of my battery?

NiCad and NIMH batteries should be disposed of property. Do NOT throw these batteries in the trash. NiCad batteries are composed of approximately 20% cadmium, an extremely hazardous element which is environmentally detrimental. While NIMH batteries are environmentally friendly, the higher capacity NIMH cells still contain trace amounts of cadmium. Be environmentally conscious. Recycle your batteries.

11. How is a lithium battery different from an alkaline battery?

Battery chemistry and construction differ in the two systems. Since lithium is a very active material, it provides a great deal of power relative to the amount of material used in a battery. The lithium discharge curve is longer and flatter than alkaline, providing a consistently higher voltage throughout the life of the battery.